Due to the customized nature of our products, only certain items are eligible for return. This includes:
To be eligible for a return, item(s) must be:
Items that we cannot accept for return include:
Items returned without prior authorization will not be accepted. We offer a 10-day return window, which means you have 10 days from the date you receive your item to request a return.
Please inspect your order upon receipt. If your item is defective, damaged or incorrect, contact us immediately so we can evaluate the issue.
To initiate a promotional item return, please email orders@pointcore.com. To initiate a signage, recognition or identification item return, please email customerservice@pointcoregs.com.
For either return, make sure to include the following information:
A team member will respond to your request as soon as possible. If approved, we’ll provide a return shipping label and detailed instructions on how to send your item back.
For all orders over $500, payment in full is required prior to shipment. Orders will be released for shipment after payment has been received and cleared.
Once we’ve received and inspected your return, we’ll notify you of the approval status. If your return is approved, your refund will be processed to your original payment method within 10 business days. Please note that it may take additional time for your bank or credit card provider to process and post the refund to your account.
If more than 15 business days have passed since your return was approved and you have still not received your refund, please contact us so we can help.